Storage Giant Self Storage » Privacy Policy

Privacy Policy

How we use data

Privacy Policy

This privacy policy sets out how Storage Giant Ltd uses and protects any information that you give Storage Giant Ltd when you use this website.

Storage Giant Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Storage Giant Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 22/11/2012.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping

We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How We Use Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive.
Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs.

Traffic Log Cookie

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. This data is anonymised. We only use this information for statistical analysis purposes and then the data is removed from the system.

Shopping Basket Cookie

We additionally use a “shopping basket” cookie, this allows our system to remember what courses, you are booking and enables the booking of courses to be completed. Without cookies enabled you will not be able to book a course online with us.

Payment Engine Cookie

We use HSBC as a 3rd party payment “engine”. For your credit/debit card payment to work, our application needs to add a cookie to enable your payment to be processed. HSBC or ourselves, do not use this cookie for any other purpose.

Customer Account System Cookies

If you are a customer of ours, you may be given access to the Customer Management System. To enable you to be a logged in user of this, the system will set a cookie. You cannot access the customer management system without having cookie’s enabled.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. More info here. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links To Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@storagegiant.co.uk
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Storage Giant, Unit 16, Leeway Estate, Newport, NP19 4SL.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

5 stars

I was let down by a different storage company and turned up with a van full of a flats worth of furniture and belongings in a panic thinking I'd have nowhere to keep them. I was served by kirsty who was absolutely amazing, brilliant customer service and super friendly. She set me up with a unit that was half the price I'd been quoted elsewhere and within 20 minutes I was signed up and the van was empty. She absolutely saved the day and I can't say enough good words about kirsty or storage giant. Brilliant. - Adam S.

Source: Google My Business / Store Location: Nottingham

5 stars

I was let down by a different storage company and turned up with a van full of a flats worth of furniture and belongings in a panic thinking I'd have nowhere to keep them. I was served by kirsty who was absolutely amazing, brilliant customer service and super friendly. She set me up with a unit that was half the price I'd been quoted elsewhere and within 20 minutes I was signed up and the van was empty. She absolutely saved the day and I can't say enough good words about kirsty or storage giant. Brilliant. - Adam S.

Source: Google My Business / Store Location: Bridgend

5 stars

Needed storage at short notice. Didn’t know what size I would need but Gareth was very helpful in confirming the space required and he was spot on. Very good service and great facility. - Cath K.

Source: Google My Business / Store Location: Bridgend

5 stars

Needed storage at short notice. Didn’t know what size I would need but Gareth was very helpful in confirming the space required and he was spot on. Very good service and great facility. - Cath K.

Source: Google My Business / Store Location: Nottingham

5 stars

I have been using Storage Giant for almost a year now and have to say what a fantastic service I receive from all the staff there especially Taz, the team are so friendly and helpful it’s unreal. As a fairly new start up business owner I can honestly say that using Storage Giant has made me feel confident about leaving my stock in a secured lock up unit and I can feel stress free about leaving it as I know that it is safe! The staff are always taking in deliveries for me which is such a help rather than wait in for deliveries, Storage Giant allows me to focus on working in my shop where deliveries are literally not viable given access times. Thank you so much Taz and the rest of the team at Storage Giant for everything that you do! If I could give more than 5 stars I would!! - Donna P.

Source: Google My Business / Store Location: Nottingham

5 stars

I have been using Storage Giant for almost a year now and have to say what a fantastic service I receive from all the staff there especially Taz, the team are so friendly and helpful it’s unreal. As a fairly new start up business owner I can honestly say that using Storage Giant has made me feel confident about leaving my stock in a secured lock up unit and I can feel stress free about leaving it as I know that it is safe! The staff are always taking in deliveries for me which is such a help rather than wait in for deliveries, Storage Giant allows me to focus on working in my shop where deliveries are literally not viable given access times. Thank you so much Taz and the rest of the team at Storage Giant for everything that you do! If I could give more than 5 stars I would!! - Donna P.

Source: Google My Business / Store Location: Bridgend

5 stars

Safe as houses! - Darren P.

Source: Google My Business / Store Location: Oldbury

5 stars

Highly recommend the fab team at Bristol. Tom, Dale and Louise couldn’t have provided a better customer service. Always super friendly and also was able to provide me with a great price for everything I needed. Will definitely be recommending them! - Elle K..

Source: Google My Business / Store Location: Bristol

5 stars

Storage Giant for the Win. I have had my business based at Storage Giant Cardiff for 4 months now. Rhys, Non and Alexa are super helpful, polite and courteous. The facility is always clean and tidy and any issues are quickly solved. Prices are spot on and the level of service is more than excellent! - Gordon P.

Source: Google My Business / Store Location: Cardiff

5 stars

Great company, very professional, Jason was a big help - Very polite, friendly, very recommended - Lee A.

Source: Google My Business / Store Location: Cannock

5 stars

Visited previously and found Lee and Donald to be extremely helpful and willing to go the extra mile. Excellent level of service, worth visiting if you need storage - Paul R.

Source: Google My Business / Store Location: Bicester

5 stars

Luke was very professional and friendly. Georgia was lovely too. The facilities are fantastic. Very modern secure and clean. Would highly recommend. - Brian P.

Source: Google My Business / Store Location: Swansea

5 stars

Facilities are excellent, competitively priced. David and Dean are truly outstanding, extremely thorough and highly professional. Explored a range of options to find the best for my needs and the best value for money. They both communicated very clearly, there were no surprises. Both genuinely care for the customer. Based on the professionalism of the staff I thoroughly recommend this service. - Pete S.

Source: Google My Business / Store Location: Llanelli

5 stars

Very good storage place. The staff is helpful and the place is clean, secure and below price average. - Andrea C.

Source: Google My Business / Store Location: Leicester

5 stars

I have recently started using an office space in storage giant Cwmbran. My experience so far has been very positive. Gareth and Emily are both exceptionally helpful and nothing is too much trouble. Plenty of parking and a large, clean facility in a fantastic location. All restrictions are in place with everyone following guidelines - very impressed! Many thanks to the Cwmbran team for their continued amazing customer service. - Ffion D.

Source: Google My Business / Store Location: Cwmbran

5 stars

Great place for storage. Easily accessible. Received response quickly after my initial enquiry and Hannah provided contract and information promptly. Dan is always helpful, from a distance of course during this pandemic. Pleased I chose this company for my storage. - S L-D.

Source: Google My Business / Store Location: Telford

5 stars

Excellent service and price, upheld their price match guarantee the premises is well laid out and clean with helpful staff - Danny R.

Source: Google My Business / Store Location: Swansea

5 stars

Great service as always from Taz and Roisin, always welcoming and very helpful, great store and very clean. Highly recommended for dry indoor storage - Robert P.

Source: Google My Business / Store Location: Newport

5 stars

Can't fault the service. Helpful staff on hand. Clean facility and very secure. Would highly recommend - Chris A.

Source: Google My Business / Store Location: Telford

5 stars

Helen was really helpful and provided us with all the necessary information on the full range of storage facilities, the sizes and prices. The storage facility itself is very secure, clean and dry with access provided by code and keys etc. Will recommend to friends and family - Paul M.

Source: Google My Business / Store Location: Telford

5 stars

Just completed our tenancy with Storage Giant at Telford - the team there have been fantastic from day one. Always helpful, efficient, and helped me a few times with paperwork etc. Can't recommend the place and team enough. Great security, clean and tidy and lots of storage options. Will happily return if our storage needs grow further. - Ian J.

Source: Google My Business / Store Location: Telford

5 stars

This is my second time in using Storage Giant. They were massively helpful on my previous move and have been extremely helpful again. I spoke with Hannah a few times over email and she was very helpful and friendly. I then met Helen during a show around at the different sizes of units and she was very friendly and answered all my questions with a smile. Thank you to all for making the process very easy. - Anthony M.

Source: Google My Business / Store Location: Telford

5 stars

Excellent Customer Service! Always helpful and informative for any queries. Had to arrange last minute units and the team made sure that all the paperwork was sent over and ready to go! Also love how transparent they are with T&C's and go through everything with you in the beginning. Would 100% recommend just for the customer service and after sales care alone! - Ashlee E.

Source: Google My Business / Store Location: Telford

5 stars

First time I'm using storage giant and I recommend that company to everyone who need extra space. Extremely nice customer service. Thanks for your help Helen and Becky - Lukasz K.

Source: Google My Business / Store Location: Telford

5 stars

After a horrendous day of packing, thought we’d miss the opportunity to unpack in our storage unit. Storage giant stayed open late and assisted us unpack. Thank you Luke. You are awesome. - Thomas B.

Source: Google My Business / Store Location: Swansea

5 stars

Immaculately clean, dry, storage units, COVID secure. Great, friendly staff. - Jayne N.

Source: Google My Business / Store Location: Swansea

5 stars

Top class service. So easy to set up. Very clean and secure lock up facility. Friendly service. Dean and Alex couldn't do more for you if they tried. Keep up the good service guys. - Dale B.

Source: Google My Business / Store Location: Swansea

5 stars

Great place, great staff and a fair price. Used for a few months worth it if you have a lot of stuff to store and nowhere to put it! As a plus they can recommend local moving companies (Which i also used) which were fantastic for my needs (3 bed house move to storage).- Matt C.

Source: Google My Business / Store Location: Swansea

5 stars

Excellent friendly and professional service from everyone. Helpful advice on which storage unit I would need. Easy to access. Helpful and available when I need some advice or assistance. Always clean and tidy, currently observing regulations with Covid-19 effectively and sensitively for all customers. Would recommend to anyone needing extra storage. - B R.

Source: Google My Business / Store Location: Swansea

5 stars

Thankyou to the staff at Newport, the Manager Taz and Roisin are a pleasure to deal with, the storage is very well priced and it is so clean and dry, definitely recommend and in the future I will use them again. - Lynne H.

Source: Google My Business / Store Location: Newport

5 stars

Fantastic service from Taz, what a lovely guy!! took the trolley full of boxes and bubble wrap to the car for me and packed it all in. 100% recommend 5* - Rachel D.

Source: Google My Business / Store Location: Newport

5 stars

Can’t recommend Storage Giant Newport enough! Excellent communication, staff super helpful whenever we needed anything but left us to it when we didn’t, and all of our belongings were completely safely preserved for a total of 7 years! Parking and access are totally straightforward and there are trolleys available to help with loading and unloading. Absolutely zero hassle, amazing. Thank you! - Kirsty M.

Source: Google My Business / Store Location: Newport

5 stars

Needed temporary storage and was using storage for the first time I used them as the reviews were superb and rightly so, easy process and the staff in Newport were fab, Taz booked us in and Roisin helped out with further enquiries down the line. Really clean and tidy and very secure. - Charlie K.

Source: Google My Business / Store Location: Newport

5 stars

Thanks to the guys at Newport store, Taz, Roisin and Craig have been so helpful, had a few units over the past 3 years and always a simple process. Highly recommended if you require Indoor storage - Pauline J.

Source: Google My Business / Store Location: Newport

5 stars

My belongings were moved into storage this morning and I cannot recommend this place highly enough. It is spotlessly clean, incredibly secure and David explained everything very clearly and he made the necessary paperwork very easy to understand. He is very professional and funny with it, and meeting him is an absolute joy. - Xia L.

Source: Google My Business / Store Location: Llanelli

5 stars

I'd never used a storage unit before so didn't know what to expect but the staff there made it very easy! Georgia and David dealt really with my many initial questions over the phone & on the day Luke and Dean made the whole process stress-free. Special shoutout to Luke who showed us to our unit and explained everything, and even gave me some tips on local spots to visit in Wales before we move away! The trolleys and lifts make moving everything really straightforward and the place feels very secure. Thanks again everyone - would definitely recommend this storage unit. - Tina W.

Source: Google My Business / Store Location: Llanelli

5 stars

Dean at Llanelli was so helpful, efficient and professional...especially as I was moving during lockdown . He couldn’t do enough to help and answered all of my questions quickly. I expected the experience to be difficult but it was exactly the opposite. Access to my belongings is also really easy with no hassle. I would definitely recommend Storage Giant. - Penny C.

Source: Google My Business / Store Location: Llanelli

5 stars

Luke at the Llanelli storage facility was so ...so helpful. So many people checking in and he still took time to deal with everyone. Well done Luke. A great place to use if you want to store anything. The staff are superb. - Dave B.

Source: Google My Business / Store Location: Llanelli

5 stars

What an absolute pleasure to deal with Both Dave and Dean. I have to say they are the consummate Professionals. Their product knowledge, understanding and compassion in how they dealt with every question and concern I had. Made Me feel that the whole experience was carried out in a Fantastic manner. Dealing with Dave on the phone was made so easy with His caring and considerate Manner. He is a Great Man. Shame I didn’t get to meet Him on the moving in day. To thank Him in Person. Dean was excellent also , maintaining strict , but sensibly carried out Covid-19 checks and restrictions. Then talking Me through the whole process was extremely reassuring. Potentially an emotive event was made so much easier by these Two Totally Professional Gentlemen. An absolute credit to Storage Giants. Without hesitation I will highly recommend this company and the service of these two Stalwarts Thank You again Dave and Dean.- Cliff J.

Source: Google My Business / Store Location: Llanelli

5 stars

Been using this place for last 2 years as somewhere to keep my things while at uni, amazing customer service and very accommodating. Big thanks to Ryan, Johnny and Trevor for all their help while using this storage. - Ellie.

Source: Google My Business / Store Location: Leicester

5 stars

The staff here are so helpful! I’m a student and had to leave my things here since COVID. They were always helpful and Ryan, Johnny and Trevor helped me find a storage place which matched my price range. I would 100% recommend, a very fast process and I know my things were safe. - Chloe S.

Source: Google My Business / Store Location: Leicester

5 stars

Just want to say thank you so much for your help and support during the time I have been with you. I've had regular telephone contact with various members of your team during the last 23 months and most recently it has been Trevor and Johnny who have always been very pleasant and understanding. A massive Thank you to you Johnny for all your help, right up to the day I vacated my unit. It was a pleasure to finally meet the man behind the phone. - Lila

Source: Google My Business / Store Location: Leicester

5 stars

Needed storage for the summer while I am away from Uni. The facility was great, secure with a lot of storage size options. The staff were extremely nice and helpfull, even helped us carry the trolleys and some of our stuff. So a big thank you to Johnny, Trevor and Ryan on the help :) - Sara

Source: Google My Business / Store Location: Leicester

5 stars

Very good storage company with amazing prices, customer service is excellent and staff are super friendly and helpful highly recommended. I dealt with Ryan, Trevor and Johnny. - Fahed J.

Source: Google My Business / Store Location: Leicester

5 stars

Thank you Emily and Gareth! Really friendly team, very quick to reply to my queries. The building and the car park are exceptionally clean, and i witnessed Emily actually picking up litter when I arrived. The unit itself is also spotless. Fantastic service, cant recommend enough! - Ella J.

Source: Google My Business / Store Location: Cwmbran

5 stars

Thankyou, to both Dan and Gareth at Newport branch of Storage Giants, they were both incredibly helpful, reassuring and kind. Dan even made me laugh, some doing, as I'm in the process of moving, in the middle of a global pandemic. The whole thing is stressful anyway, but the people here give you confidence, in this part. Also, storing all your belongings is personal, so the people really matter. Thank you again. - Jane F.

Source: Google My Business / Store Location: Cwmbran

5 stars

We have two units at Cwmbran Storage Giant. It’s a great place, bright, clean and safe at a reasonable price. Emily and Gareth do a fantastic job, always happy to help and answer any queries. They have anti bac sprays and hand gels as you go in and they are operating an appointment system to reduce the amount of visitors at the same time. 5 stars well deserved. - Andrew R.

Source: Google My Business / Store Location: Cwmbran

5 stars

Great place to store your things when between house moves. Gareth and Emily were really great with my parents, can't thank them enough for being so kind and helpful. - Lisa D.

Source: Google My Business / Store Location: Cwmbran

5 stars

Really friendly staff. Units are perfect...immediately clean and fresh. Great prices too!! - Gina Q.

Source: Google My Business / Store Location: Cwmbran

5 stars

Brilliant customer service regarding the Cwmbran Centre. Clear information explained with questions answered. Friendly and helpful staff. - Tamara

Source: Google My Business / Store Location: Cwmbran

5 stars

Non, rhys and Taz are fantastic. Their service is exceptional! 5 stars for them! - Rashid A.

Source: Google My Business / Store Location: Cardiff

5 stars

Excellent location, ample parking with easy excess to unit. Modern, clean with professional friendly staff to assist you with the unit. Will definitely be recommending it to friends & family. - Jita J.

Source: Google My Business / Store Location: Cardiff

5 stars

I can honestly say from the first day I came to visit the Cardiff facility, I have never experienced such exceptional customer service. Rhiannon, Alexa & Rhys have been so helpful, kind and friendly. I’m sad to say I’m leaving as I’ve found my new home. The move in process was easy as was the move out. The facility spotless and the units fantastic. I would 100% recommend storing here, even if just to see the friendly faces of Non and Alexa, always smiling - Luigi V.

Source: Google My Business / Store Location: Cardiff

5 stars

Storage Giant have the most brilliant, flexible and helpful staff. Due to the circumstances of my move being last minute and during the pandemic I was extremely stressed out, which was exacerbated by my lack of knowledge of storage units in general, and was very panicked when searching for a unit. Alexa took my initial call and was very helpful. I then went on to encounter Rhiannon and Rhys through my move in process and every time I needed access or had a query they were so helpful and kind - absolute credits to the company! - Hasminder A.

Source: Google My Business / Store Location: Cardiff

5 stars

Fantastic, excellent service. Non, Rhys, Alex's and Taz are fantastic. Thank you for your help! - Christofis C.

Source: Google My Business / Store Location: Cardiff

5 stars

Excellent facilities. Prices are fantastic and the customer service is amazing. Rhiannon, Alexa and Rhys are always welcoming and willing to help. Would definitely recommend this company. - Pedro S.

Source: Google My Business / Store Location: Cardiff

5 stars

I've been with storage giant for 12 years and am always impressed with Jason. Nothing is too much trouble for him. Always good to see a smiling face. - Andy B.

Source: Google My Business / Store Location: Cannock

5 stars

I am a new customer to storage giant in Cannock, I would 100% recommend and the service from Jason was very helpful and friendly. - Jorgia B.

Source: Google My Business / Store Location: Cannock

5 stars

I have used storage giant for a number of years, Jason in particular has always been so helpful providing a 10/10 service everytime - Ellie B.

Source: Google My Business / Store Location: Cannock

5 stars

Used this company several times, most recently i was greeted and served by Jason, very friendly and professional throughout, would definitely use this company again. - Adrian F.

Source: Google My Business / Store Location: Cannock

5 stars

I never used storage before but went in on Wednesday and spoke to Jason. He made it all sound so clear and easy and showed me a few different units so I could get an idea of the size I would need. Really helpful and prices are great too. Would highly recommend :-) - Gary H.

Source: Google My Business / Store Location: Cannock

5 stars

Paul and Lee great additions to the very helpful friendly team with Donald offering an excellent delivery service - Kent Yeomans

Source: Google My Business / Store Location: Bicester

5 stars

Does what it says on the tin! - Paul

Source: Google My Business / Store Location: Bicester

5 stars

Good value for money compared to other local units. The staff are always friendly and we've never had an issue accessing our unit. We would definitely use them again when we are in need of another - Rebecca

Source: Google My Business / Store Location: Bicester

5 stars

Excellent service from start to finish. Paul was always available and extremely helpful! - Adam P.

Source: Google My Business / Store Location: Bicester

5 stars

Excellent service, clean facilities and a very pleasant atmosphere. I spoke with Dale as well as Tom and Louise which was a joy, they were friendly, attentive and extremely helpful- definitely a huge asset to the team. Couldn’t have chosen a better company! Thumbs up from me. - Jodie B.

Source: Google My Business / Store Location: Bristol

5 stars

Very welcoming staff! Thank you, Louise, Tom and Dale. Efficient service. - Kieran R.

Source: Google My Business / Store Location: Bristol

5 stars

Moved in last week over two days, experienced extremely good customer service from all members of the team Dale, Louise, and Tom. Would 100% recommend to any one looking for storage in Bristol. Having used a few storage companies over the last 10 years this one is certainly the best! - Julian B.

Source: Google My Business / Store Location: Bristol

5 stars

This was my first time using self storage and it was an excellent experience. Upon arrival I was greeted by two friendly and helpful members of staff, Tom and Dale, who assisted with my queries and also with the unloading of items (whilst adhering to current social distancing measures). The premises seemed very well kept which gave me full confidence my items will be safely stored. All of the above, coupled with competitive rates, means I would definitely recommend to anyone seeking a reliable and cost-effective storage unit. - Michael

Source: Google My Business / Store Location: Bristol
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