FAQs

Storage Giant operates on a weekly, monthly, or 4 weekly basis. With a super-flexible 1 week minimum term. You can store your goods for as short or as long as you want, our costs do not often change and we may even have an introductory offer that can suit you.

Storage Giant prides itself on monitoring prices in each of its locations and offering the cheapest self storage prices. If however you have a written quotation, then we are happy to beat this just for you.

Yes you will, we accept drivers licence, passport, utility bills, council tax documents and bank statements.

Yes. Although the building is secured and has CCTV throughout, you will be expected to lock your own unit. You can see which kind of locks we recommend in our packaging shop, and even purchase online for instore collection.

Taking out a storage policy is a requirement of storing your goods with Storage Giant for personal storage. We provide insurance at low cost and there is a minimum insurance value, dependent on unit size. This is standard procedure with all storage companies and designed to provide best protection for your personal effects. Get an instant quote for more information or contact your local store manager.

You can read more about this storage insurance requirement here.

We can reserve a unit for you up to two weeks in advance of your move in date. To guarantee availability, it is always best to reserve your unit in advance. To do this, you would pay £10.00, which is then transferred towards your deposit when you move in.

Yes all our self storage stores sell boxes of various sizes instore. To be sure that they are there for you when you arrive, why not purchase them online in our online packaging store for instore collection?

All our self storage centres are protected by a state of the art NACOSS Gold certified security system, which monitors each individual storage unit, all entry and exit points, as well as all the internal spaces. We even have a laser matrix (although we can’t tell you too much about that) and the entire system is monitored 24/7. If a breach is detected both Police and staff will be on site within minutes.

Unlike other dark and uninviting storage facilities, our hi tech self storage centres are bright, airy and extremely well lit. Intercom points are located throughout the facility, so if you run into any problems a member of staff can assist you in seconds. If it’s a problem that can’t be solved quickly then a member of staff will come to your aid.

All Storage Giant self storage centres are fitted with the latest fire alarm and smoke detection systems. All fire exit routes are clearly marked so you can safely exit the building in the event of a fire.

You can read more about our storage security here.

Even though our facilities are not temperature controlled, they are purpose built, clean and dry, and perfect to store your goods.

You can access your unit as many times as you like during our store opening hours. If you also need access out of hours, we can provide 24/7 access*. We do place certain requirements on this function, ask your local store manager for more information.

Yes, all our store managers maintain a list of reliable, local removal services and more affordable, handy man-and-van services. Call you local store today.

We have trolleys for customer use in all our stores. We also have pallet trucks available at all of our sites.

Yes, you can scale up or down as you require, and just pay for what you use. *With 10 days notice.

You can store pretty much anything, however there are some prohibited items:

• Food or perishable goods unless securely packed to prevent attracting vermin
• Any living creatures
• Any combustible or flammable materials
• Firearms, explosives, weapons or ammunition
• Chemical, radioactive or biological agents
• Toxic waste, asbestos, or other potentially dangerous materials
• Illegal substances, drugs or any illegally obtained goods
• Compressed gases, fuels

Yes! Lots of small businesses, including ebay traders and eshop owners start with us this way.

You can make payments in store with cash or card. You can book and pay a deposit for your storage online too (use our instant quote tool), and you can pay for your existing storage with our online account management tool.

In most cases, our policy is written notice 14 days prior to the vacation of your unit. This depends on how you are billed and if you are a domestic or commercial customer, for example:

• Weekly billing (commercial and domestic)– 7 days’ written notice
• 28 day billing – 14 days notice for domestic or 28 days notice for commercial clients
• Monthly billing – 14 days notice for domestic or 1 months notice for commercial clients

Why not have a look at our sizes page? This shows you a rough guide to how many boxes a unit can store. We’ve also estimated how many car or van loads a unit can take, and what size homes possessions would fit into the storage room. Take a look. We also have sizes smaller and larger than the shown sizes, so we have a size to fit your exact needs.