COVID-19 | Customer Update

Storage Giant | 10 January 2022

Dear Customer

At Storage Giant, we take the safety and care of our customers and of our staff very seriously. The Omicron variant of COVID -19 has caused infection levels to soar throughout the United Kingdom. It appears to be the case that the severity of outcomes is lessening, whilst the virulence (likelihood of infections) is increasing. It is essential that we all contribute to prevent illness, infections and to protect all of our livelihoods.

We are committed to try and ensure ‘business as usual’ wherever possible. In addition to responsive cleaning and sanitisation of our stores, we have also implemented new customer store visit procedures that are designed to minimise person to person contact and will be required for the foreseeable future to help ensure the ongoing safety and protection of our customers and staff.

These store visit procedures will take effect from Monday 10th January 2022

IMPORTANT – Please see full detail below

  • Planning a visit to store? – Please call the store ahead of your planned visit. Our staff will be pleased to identify a visit time that will minimise contact with other storage clients and staff
  • On site daily? – For office and commercial clients who are on site daily, your access currently remains unchanged
  • Cash Payments – We will also no longer be accepting any cash payments; this includes merchandise sales for the foreseeable future

In addition;

  • Face coverings MUST be worn whilst inside our storage centres (unless medically exempt)
  • Whilst on loading bays, reception or within the storage facility two metre social distancing needs to be observed
  • Hand sanitiser stations will remain at every entrance and will continue to feature as part of our hand hygiene for patrons indefinitely
  • Trolley cleaning stations will remain indefinitely


  • Face coverings MUST be worn when entering reception (unless medically exempt)
  • One person, or two people from the same household are permitted to visit reception at any one time
  • Outside reception, please wait at the social distance marker cones to be called forward by a member of Storage Giant staff

Staff Practices

  • Face coverings will continue to be worn by staff within reception and the storage centre
  • We will continue to practice two metre social distancing within reception and the storage centre

Visitor Guidance

  • Please do not visit our storage facilities if you are displaying symptoms or are known to be infected.  Please follow the Government guidelines
  • Consider using rapid lateral flow tests or PCR tests to monitor your infection status
  • Reception open times may vary and are subject to change at short notice subject to reduced staffing or Government guidance; your understanding is appreciated

Please note – Access will not be permitted if these instructions are not followed. Thank you for your support and commitment to the health and well-being of our community.

If you have any other queries, please direct them to your local store before visiting so we can ensure we maintain the safety of all personnel on site, contact details below. As further information becomes available, we will advise all customers of any changes should they be required.

Thank you for your continued co-operation and understanding. Storage Giant